My Spa Guy
We are here to help with all
Spa and Hot Tub Repairs
and Services
(888) 697-7248 or 888-My-Spa-Guy
We are Carolina Service Group's Service Department of choice in Coastal SC
OUR SOLE FOCUS IS REPAIRING SPAS!
Carolina Spa Repair Group is a group of companies that exclusively specializes in Spa & Hot Tub Repairs. Our techs aren't juggling two jobs or focusing on sales (ignoring the repairs until we need to oil the squeaky wheel).
Our Charleston Department has over 30 years combined experience and offers repair 5 days a week. Our techs work around your schedule when able. Our techs are also licensed in certain areas and our company is well Insured. It is very important to deal with someone that Repairs Spas as their Primary Focus.
There are a lot of components on a spa that can Can Cause
injury to the bathers if they are improperly
installed. Do you want to
risk a fire or harm to your family in the hopes of saving a few bucks? You
obviously
care about the people getting in your hot tub or they probably wouldn't be there
in the first place, right?
Call us and we will match any verifiable quote from a legitimate "COMPANY" (A licensed corporation with a commercial store/office maintaining at
least one million dollars in insurance and made up of more than 3 people).
Our techs have personally been repairing hot tubs and portable or in-ground spas for
multiple
years. We can repair freeze damaged parts at minimal costs. We will even match a
price of a "REAL COMPANY". A REAL COMPANY is not some guy working out of his garage
or an uninsured "do it after work" weekender. We stock thousands of dollars in parts
in each of our Trucks and
have multiple techs. We can
have most parts we don't stock within days.
We stock powerful pumps and are happy to add a pump to your existing spa for
more power or upgrade your existing system if it will support the upgrade! There
are endless possibilities. Make your spa faster,
better and more reliable.
We can trouble shoot and replace individual parts BUILT IN to your Spa Pack/Computer board.
Our Techs do not become Spa Guy certified
until they obtain classroom certification by
the Four Largest Operating System
Manufacturers on component repairs! Our
techs can reset and repair
relays, capacitors and stock enough parts ON THEIR TRUCKS to complete most repairs
on your spa typically in one
trip. We guarantee we will offer you at least one repair option on the first
trip or the 2nd trip is free. Limited to
certain regions - ask for more details.
We do not recommend changing out the whole pack or entire heaters or pumps
unless the rest of the system is in a poor state. There is not a reason to
repair a pack or computer or pump if another part is obviously going to fail
soon.
Many other work from home unlicensed un-insured individuals out there prefer to
replace small components so they will have to come back out and complete another
repair in a few weeks or months.
Oh and guess what? Try to find one of our so-called competitors out there that
will provide a warranty in writing. Why do
we recommend this? Because they don't give you a WARRANTY! If they do - it is only for a
month or maybe 3.
Due to our Powerful Negotiating ability we have been able to Negotiate exclusive
Warranties for Products we purchase and install.
We provide every customer with up to 5 estimates at no extra charge.
1) Rebuild; 2) Bronze; 3)Silver; 4)Gold and 5)Platinum.
OUR 2010 WARRANTY PROGRAM IN A NUTSHELL
We back our "Get You Going Repair" or Rebuild Repair Package
with a 30 to 90 day warranty based on
what parts we repair or rebuild (relays on a board, capacitors, coils,
contactors, elements, water pumps, blowers, heaters, plumbing, etc);
Our Bronze Repair Package come with a
Industry Exclusive 6
month warranty on Parts Replaced!
If you go with our Silver Repair Package you get a
1 to 3 year warranty on all Parts
Replaced! Some exclusions apply so ask for
details.
Of course our Gold Repair Package is the Number One Selling
Package - We warranty ALL COMPONENTS we replace with a full
5 Year Warranty
That's Not ALL! Our premium component replacement package is the
PLATINUM REPAIR PACKAGE and you get a LIFETIME WARRANTY on ALL COMPONENTS we replace.
All Part Warrantees are backed by CSG's Warrantee Company -
Spa
Warranty Services
Anybody can claim they know what they are doing. Only professional Techs back it up
with a service guarantee and warranty their work - like we do.
We know our business and stand behind our work with the Best Warranty Programs in the
Repair Business.
Find out why so many people choose us for
their spa repairs! Not only people -Spa
Manufacturers choose us to repair their
spas! We currently service 63 manufacturers,
dealers and distributors - more than any
other company in the SE. Eff.10/2010
Fine Print of Warranty: Any special order parts or non stock items that must be
returned to the manufacturer for warranty exchange require the customer to cover
shipping costs. Furthermore, a Labor Deductible may apply in some instances or
in extended locations. Refer to your invoice or ask the tech for details. We answer the
phone 5 days a week. If for some reason, we are inundated with calls and unable
to answer your call, leave a brief message and your call will be returned. We strive for 100% customer satisfaction and feel confident we are
providing an excellent service at a fair price with the best parts you can
purchase.
As a special thank you - we even stock most
accessories such as cover lifter butlers,
spa tables, towel racks, safety bars and
chemicals at very affordable prices and
INSTALL THEM FREE with any other service or
repair. Need a spa Cover? We can help With the best
AMERICAN MADE products available. That's right, when available -
we only purchase parts made in the USA.
They may cost a little more than cheaply made items coming in from overseas, but
the parts we install are AMERICAN PARTS MADE BY
AMERICANS FOR AMERICANS!
We offer discounts for AAA, Government, Law Enforcement, USAA, Senior Citizens,
and many others. Ask for your discount when scheduling and we will make sure your are taken care
of.
Remember, our techs are trained with the latest techniques BY THE
MANUFACTURERS in addition to our training. Our techs have access to tech support
on site and for our customers protection
against improper diagnosis, we require our techs to call in for confirmation of their
diagnoses before they suggest a repair. Our techs will complete a diagnostic report
upon request.
We want everyone to enjoy their spa. If you cant afford to have it completed
and want free troubleshooting help then Post your problem on our Blog at
www.CarolinaSpaGuy.us and get free
help on repairing your own spa!
888-697-7248 Toll Free 8am-8pm Mon-Sat.
843-647-2102 Mt Pleasant, Awendaw, isle of palms, Sullivan's island, hanahan, West Ashley, North Charleston, James Island, Johns Island, Folly
Beach, Downtown
843-771-Spas is 771-7727 Summerville, Ladson, Moncks Corner, Goose Creek
I was asked recently
why I felt we deserved a job over our
competitor. It took me by
surprise; however, it also got me
thinking. How does everyone
know we are the best option? Only in
current or past customers know ..... 1) We are going
to answer the phone (6 months down
the road) when something goes
awry..... and If I don't answer, I
will call you back within a day; 2)
I am going to come back out and fix
whatever is wrong - until you are
satisfied; 3) I use the highest
quality products and replacement
parts; 4) Once a quote is given - it
may as well be written in concrete;
5) I am not aware of one unhappy
customer (There are over a
thousand); 6) Why wouldn't you want
a professional to make sure you and
your family are safe in your hot
tub? (Water + Electricity? hmmmm)
Many people try to fix their own hot
tub to save money. You will not
believe how many people tell me they
installed such and such component
because some website or
troubleshooting manual said that
would fix it - BUT DIDNT. Then you
have money invested in parts
that didn't resolve the issue and
HOURS AND HOURS OF YOUR TIME. Is
your time valuable?
Then you have all that aggravation
on top of our very fair service fee.
Did you know other companies will
charge you less for the diagnostic.
Why? Because they wont tell you what
is wrong. They just tell you how
much. We tell you what is wrong and
what needs to be replaced. So for
our diagnostic fee of $125, you can
get an itemized list of items to
replace. You will save that on just
a few small parts being replaced.
Pump stopped running? You think
replacing the pump will fix it?
Maybe /maybe not. A
customer recently replaced his pump
without fixing the relay (the part
really bad) and he caused damage to his new
pump. the pump manufacturer wouldn't warranty it.
Another customer installed a new
heater he purchased off the internet for
$235 and installed it. Well the repair was
just a simple $30 switch. Spas can be very complicated
machines - let professionally
trained techs handle the repairs and
rest assured, we will stand behind
our techs work.
IF WE CANT
FIGURE OUT WHAT IS WRONG - YOU DONT
PAY A DIAGNOSTIC FEE! (Some exclusions apply - if you
have questions about the details of
our services or guarantees, you must
ask when scheduling.)
PLUS
SAVE 10% UP TO $25 IF YOU LEAVE
POSITIVE FEEDBACK AT
WWW.PALMETTOBIZZBUZZ.COM or
WWW.YELLOWBOOK.COM (must be done
before tech leaves site)
We Maintain current certifications
and accreditation's from multiple
major manufacturers and have
training on just about all types of
repairs.
Licensed plumber and electricians are
available to assist on complex jobs,
upon request or as required by law.
Additional fees may apply.
We are authorized factory service
providers for Master Spas, Premium
Leisure, Hawkeye, Barefoot Spas,
Dynasty Spas, Strong Spas, (All spas purchased from The Home
Depot, Costco, Sam's club, Walmart,
Lowe's Home Improvement - Infinity
Spas, Keys Backyard, Dynasty spas )
and many many more.
HOT TUB
EQUIPMENT, PACK AND PUMP REPAIRS:
We stock common
parts needed to make most repairs
and can typically have your tub up
and running within one visit.
Whether it is a motor, pump, blower,
turbo, lighting, filtration,
maintenance or other issue you don't
want to fool with give us a call, we
are experienced with all major
issues of hot tub failure and can
even help instruct you on chemical
usage.
HOT TUB LEAK REPAIRS:
Leaks from the shell around jets
typically indicate a weakening of
the acrylic and possibly indicate a
need for a new hot tub. If that is
the case, We are setup with local
dealers to obtain you a brand new
unit at discounted pricing. We can
also inspect your tub to give you an
estimate of value for resale or for
insurance estimation. There is no
warranty on leak repairs and we do not
provide leak repair on plumbing or shell
leaks for anyone except existing customers
or those under warranty.
USED HOT
TUB MOVING AND RELOCATION:
If you want it
moved, we can do it with our
specialized equipment. Dont' trust
your prized possession to someone working
under the table and without specialized
equipment.
HOT TUB RENTALS FOR SPECIAL EVENTS:
Did you know we are the only
company that rents hot tubs in South
Carolina? Weekend, Weekly or
Monthly, we can deliver, setup and
pickup a rental tub for your special
event. Prices range from $100 to
$500. This service is currently only
available in Charleston Metro. 50
mile radius of 29451. Call or email
with week you are interested in and
we will let you know. In certain
cases, we make allowances for
rentals in other cities in SC.
HOT TUB PURGE AND CLEANING:
Our $249
season opening or closing special
includes a plumbing line cleanser,
filter cleaning, cover cleaning, spa
exterior cleaning, interior
scrubbing, complete water removal
and preservative applied for
protection. This annual service is a
must have for someone that wants
their spa to last forever. Plus with
this service, you become a priority
1 customer and not only get half
price service calls, you also get a
72 hour service guarantee!
POOL TABLE RELOCATION MOVE,
RE-FELTING AND ASSEMBLY
New assemblies typically run $200 to
$300 based on #of stairs and
residence construction. A table
relocation is more work and can run
from $250 to $500 based on
complexity and environment. We are
experienced with all forms of pool
tables and can be trusted to
transport and assemble your table
with careful and skilled hands.
SPA / HOT TUB SETUP AND INSTALLATION:
We have specialized equipment
capable of rotating spas vertically
or horizontally without damage. We
are able to handle up to a ton and
10x10 feet without complications. If
at the time of delivery, we
determine a crane is necessary, we
will set the hot tub as close to the
delivery point as possible on blocks
so the crane operator can finish the
delivery. If needed to assist in the
hookup of a hot tub and filling,
testing, cleaning and/or chemical
instruction - there may be
additional charges incurred based on
time. Typically $25-$75 per person
per hour plus possible overtime
charges after hours.
SPA
TRAILER MOVING EQUIPMENT RENTAL:
We have a trailer and accessories
(as seen at www.spadolly.com) for
rent for just $100. Move a spa your
self! Some people want to save $ and
try it with equipment that isnt made
for it. DO NOT RISK INJURY AND
DAMAGE. Rent equipment the pros use
to move it safely. (A $2000 security
hold is placed on your card -
released upon return of the
equipment.) Watch a video online at
spadolly.com. WANT HELP?
Rent a Tech for as low as
$25 down and $25 hourly to help you move it.
(Guidance)
STEAM SHOWER
ASSEMBLY & INSTALLATIONS:
We are familiar
with all shower structures available
from the internet, china or
Lowes/home depot and can assemble
any of them. Typical cost to
assemble a steam shower ranges from
$200 to $500. If you require service
on a steam shower, we are just a
phone call away. We can assist in
water seals, electrical issues,
plumbing issues etc. (If a licensed
electrician or plumber is required,
we can have that handled.) We stock
common replacement parts for steam
showers and can probably fix your
issues in one trip if you can send
us pictures and provide some general
info over the phone. Remember - the
better prepared we are to handle a
problem, the less time we invest and
ultimately the lower your cost.
TANNING BED REPAIRS
We stock
typical parts for tanning beds that
are interchangeable; however, there
are thousands of beds and they all
seem to have proprietary parts. We
are licensed in two states and
certified by 3 manufacturers to
provide service and repair to
radiation equipment (tanning
apparatus). It typically takes one
visit to troubleshoot and ascertain
whether the bed is nonfunctional due
to ballasts, lamps, starters, or
other parts. Special order parts can
take up to a week to obtain. We are
set up with local dealers to provide
these units at discounted pricing.
Call us or email with the bed you
want and we will get them to call
you with our pre-negotiated price.
SERVICE & REPAIR VISITS:
We include
drive time and general diagnostics
for $125 up to 1 hour included. At which time, a quote
will be given. Upon payment in full
of said diagnostics, we will provide
a list of defective parts. If you
decide to fix it yourself based on
us telling you what is wrong, you
still have to pay the service call
fee. If you plan on paying with a
credit card you must advise at time
of appt scheduling. If
parts are to be shipped to you,
payment via credit card in full is
recommended and appreciated. We are
easy to get along with and obviously
want your business and happiness.
WARRANTY:
1) If
you a) pay us to troubleshoot the
issue($125); b)purchase the parts
thru us; and c) pay our techs labor
to install said part, we will
warranty the labor on covered parts
at 100% for the first 90 days (DAY
1-90). Thereafter, the Labor deductible will
increase to $50 hourly and
never be higher than $250 for as
long as you own the spa. Shipping
charges - regardless of time frame
are the responsibility of the
consumer. The defective part must be
exchanged with the manufacturer for
a new part and the shipping costs
are absorbed by the consumer. (This
covers costs incurred in a swap. The
fee may be higher based on locale or
weight of shipped goods.) ($25 is
the average cost of each warranty
exchange we processed in the first
half of 2008.)
2) If you
purchased the parts somewhere else and want
us to put them on, we will do so but you
will not receive a labor warranty and we
will not warranty the part.
INSURANCE:
We maintain one
million commercial business
liability insurance and One Million auto
liability aggregate insurance. Your
product is safe with us!
We have Gone Green too!
Whenever possible, we purchase recycled material for our repairs such as recycled; plastics for our plumbing, wire for our electrical, aluminum for our casings and cardboard. We use only recycled shipping boxes for our shipments.
Our Websites are hosted on a US Server Farm powered by Wind Turbines.
We always recycle old parts (Even when it costs us to do so!).
We are Americans Doing Our Part to Help America!
More than Three Quarters of our staff are U.S. Veterans! AS A COMPANY, WE ALWAYS BUY AMERICAN MADE PRODUCTS from Companies located in the USA, whenever available. (ie. 93% of Our Plastics for plumbing come from Charlotte, NC; our wiring and aluminum casings also contain recycled material and are made right here in the USA. Our Service Vehicles ARE MADE IN THE USA and always Maintained and Operated Efficiently.
We are committed to our Country and our Economy and take seriously our pledge to Think Globally and Act Locally.
ARTICLE
OF INTEREST
A modern spa is an amazingly complex piece
of equipment. It consists of water pumps,
heater, air pumps, computers, control
systems, Ozonators, fiber optic lighting,
sanitation systems, misters, stereo system,
TV systems, filters, etc .etc. Learning the
basics of Spa Repair will save you thousands
of dollars over the life time of your spa.
In this 10 part series we will take you
through the most common issues facing a home
owner.
Let start with the most common
problem; My Spa Is Not Getting Warm.
There could be many different reasons for
this;
Your spa filer (s) could be
dirty. Most of the time the spa is not
heating is simply a matter of removing your
existing spa filter, rinsing them with a
high pressure hose and re-installing them
again. The purpose of the filter is to catch
debris. That debris needs to be removed from
the filters a couple of times per month. If
your spa is not heating and you know that
your filters have not been cleaned for a
while.... Try it first. Now there is always
the chance that your filters are 'beyond all
hopes of recovery', in that case, please
just go and get new ones. Good filter are
important, not only for the heat in your
spa, but mainly for your health. The best
method for testing this is remove the
filters and see if the heat comes on.... If
it does, your filter is the culprit
There are situation where the spa filters
look perfectly white and clean but they are
actually completely clogged. This happens if
your spa water has high pH for a while. With
high pH come calcium deposits. It is very
hard to see, but if you remove your spa
filter and the heater turns on,you have a
filter issue
Another reason why your spa
is not heating could be that your pump is
clogged with debris. This could happen if
your filter was removed, for even short
period of time, and something got sucked
into the pump.If you suspect that this has
happened, you can either take out your
toolbox and attempt to repair is yourself,
or call your local spa repair company.
One of the main reasons why your spa is not
heating is that your heater is not
working.;There are mainly two kinds of spa
heaters, gas or electric. Most above ground
spa have electric heat. An electrical
heating element only last so long. The
heating element is in contact with the water
all the time. And its lifespan depends on
how well the water chemistry has been kept
up. For example; if the pH has been too low
for a length of time, which means that the
water is acidic. Acid eats metal and the
heater is made of metal....
Always check
your incoming electrical power to the spa.
It is very common that the problem is as
simple as a tripped circuit breaker. Just
turn it back on again. A word of caution
here: If you turn the circuit breaker back
on and it trips again right away. Call your
local Spa Repair Company immediately. You
have a problem here. Do not go inside the
water until they have repaired it.
The
Pump.... A faulty pump will prevent the spa
from heating up. The pump circulates the
water over the heating element, causing the
spa to get warm. If the pump stops the
control system will not let the heater turn
on.;One of the more common problems with the
pump is that the pump seal has broken.Most
of the time it is hard to notice this
problem early on. It typically starts as a
small tiny leak in the pump. The leak is
progressively getting bigger and bigger and
by the time you see a trickle of water
coming out from under the spa, you pump is
in bad shape. Sometimes the seal can be
replaced, but many times you will have to
get a new pump. If you hear a "funny" sound
from the pump, call your technician. If you
caught it early enough you will have saved
yourself $500-$700 typically.
A
modern spa consist of a least one pump, and
in many cases up to 5 different pumps. Most
spas today have 2-3 pumps.
This
article will cover some of the basic items
regarding Spa Pump Repair
The spa
pump performs the following functions:
It circulates the water over the heater
in order to heat the water
It circulates
the water over the filter in order to keep
the water safe and clean
It provides the
hydro therapy functions
It provides mist
(if a mister is installed)
It
distributes ozone throughout the spa water
It distributes the spa chemicals in the
water
The pumps, being mechanical
pieces of equipment, are likely to be one of
the first spa components that you will have
to address as your spa gets older. Most of
the pump troubles and failures are due to
the following reasons
Poor water
chemistry maintenance
Failure to
early detect signs that the pump is on its
way "out".
What do I mean with that?
Well, inside the pump between the "dry end"
of the pump, the motor, and the "wet end" of
the pump, the wet end, is a small ceramic
seal. That seal is in constant contact with
the water in the spa. And it is therefore
susceptible to the condition of the water.
If the spa water is too acidic (below
7.0 pH) the acid in the water will start to
eat on the seal. And if that situation
continues undetected the seal will develop a
small leak. That leak will be a trickle at
first and almost impossible to detect. Over
time you will start to see a small steady
stream of water come out from underneath the
spa (=you have trouble).
If you are
able to catch the leak at this stage, your
repair will probable consist of simply
replacing the seal. It will cost you under
$200. But, if this leak keeps increasing
undetected, your will most likely get into a
situation where water is starting to leak in
to the motor. The motor will then size up or
stop working.
The moral of this story
is; If you see just a little bit of water
coming out from underneath you spa. Turn off
the spa, turn off the circuit breaker
feeding the spa and call you Spa Repair
Company.
What can you as a home owner
do yourself?
Maintain the water
chemistry in the spa every week. If you
cannot commit to that, then hire spa Service
Company. It will safe you lots of money down
the road.
Empty, clean and refill the
spa at least twice per year
Hire a spa
service company to come to your house once
per year and to a preventative maintenance
checkup. This will cost you around $100, but
it is well worth money.
Warning
signals to pay attention to;
Small
trickle of water coming out from under the
spa.
The pump sounds "funny"
The
jet's are sluggish
Matts Elmstrom is
a senior technician with Precision Spa in
Los Angeles. He has extensive experience in
helping homeowners minimize the cost of spa
repairs This is the first article in a
series of 10 about Spa Repairs and what you
as a homeowner can do yourself easily.
Article Source:
http://EzineArticles.com/?expert=Matts_Elmstrom
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We are Already Your Spa Guy if You have one of the Following Spas
Welcome our Newest Joint Venture Partners
& Suntech Tanning of Kingston, Tenn
Did you know we provide service for spas sold at the following retail stores?
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Creation, Marketing and Copyright 2009.
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All Rights Reserved.
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Spa & Hot Tub Repair & Services
For
the do it yourselfer
Rent
our spa dolly
delivery equipment
Proudly Serving all of South Carolina with technicians in Charleston
& Columbia SC
Technicians Serving
Nashville, Tennessee; Charlotte & Greensboro NC
as well as Union Hall and
Roanoke Virginia
888-My-Spa-Guy
We fix all Brands!
"Recognized as Consistently dependable in the SouthEast."
What good is a Warranty if they won't return
calls? MySpaGuy responds to all
emails, Text Messages and phone messages
within 8 business hours!
Over 20 years experience in Hot Tub,
Sauna & Spa Repair
Great Warranty Service
Posted by NASONCO
These guys are Awesome! I called the manufacturer on Friday and was in my spa on Monday. David was very helpful. Their prices are very fair. I have no complaints. Thanks Dave, I highly recommend you! Thanks, G Nason
Local
Service Maps
Charleston SC and Surrounding
There may be additional fees for areas outside of these service areas but not significant, just enough to cover our costs incurred in going out there. Since our trucks are stocked with most commonly replaced parts, we can typically complete repairs within one trip.