My Spa Guy was created to offer professional service in the Carolinas for any spa, steam shower, hot tub, sauna or recreational good.

This is what we specialize in.

read below FOR our services

Call us at 888-My-Spa-Guy (888-697-7248)

If you are purchasing a used spa, we will be happy to come out and inspect the spa for quality and longevity or give free phone advice if you agree to allow us to move it for you. With delivery fees as low as $200 per side, give us a call - you wont regret it. The average spa relocation is $350 to $400 based on difficulty.

 

We are here in the Carolinas' PROVIDING SERVICE for the long haul

WITH OUR RELATIONSHIP WITH CAROLINA SERVICE GROUP.

 

I was asked yesterday why I felt we deserved a job over our competitor. It took me by surprise; however, it also got me thinking. How does everyone know we are the best option? 
Only in network referrals know ..... 1) I am going to answer the phone (6 months down the road) when something goes awry and If I don't answer, I will call you back within a day; 2) I am going to come back out and fix whatever is wrong - until you are satisfied; 3) I use the highest quality products and replacement parts; 4) Once a quote is given - it may as well be written in concrete; 5) I am not aware of one unhappy customer (There are over a thousand); 6) Why wouldn't you want a professional to make sure you and your family are safe in your hot tub? (Water+Electricity? hmmmm) 

Many people try to fix their own hot tub to save money. You will not believe how many people tell me they installed such and such component because some website or troubleshooting manual said that would fix it - BUT DIDNT. Then you have hundreds of dollars in parts that didnt resolve the issue and HOURS AND HOURS OF YOUR TIME. Your time is worth something too right? Then you have all that aggravation on top of our very fair sevice fee. Did you know other companies will charge you less for the diagnostic. Why? Because they wont tell you what is wrong. They just tell you how much. We tell you what is wrong and what needs to be replaced. So for our diagnostic fee of $125, you can get an itemized list of items to replace. You will save that on just a few small parts being replaced. 

Pump stopped running? You think replacing the pump will fix it? Maybe or maybe not. I have a customer that replaced his pump without fixing the relay (the part really bad) and he fried his new pump and they wouldnt warranty it. Spas can be very complicated machines - let professionally trained techs handle the repairs and rest assured, we will stand behind our techs work. 

IF WE CANT FIGURE OUT WHAT IS WRONG - YOU DONT PAY! (Some exclusions apply - if you have questions about the details of our services or guarantees, you must ask when scheduling.) 

Then if you want us to fix it, we will. We also warranty our work. Call our toll free # for over the phone tech support and we can make sure the tech has the parts needed to repair your spa on his first trip. (credit card guarantee of payment required.) That is 888-697-7248 

PLUS SAVE 10% UP TO $25 IF YOU LEAVE POSITIVE FEEDBACK AT WWW.PALMETTOBIZZBUZZ.COM or WWW.YELLOWBOOK.COM (must be done before tech leaves site) 

PLEASE VISIT OUR WEBSITE AT WWW.MYSPAGUY.NET for additional information regarding our services noted here. 

CONTACT via link as I have been spammed to death since I posted my email here. Visit our website and Send your name and phone number via the contact link. Emails without phone numbers will be ignored. 

Schedule appointments via phone or online via our interactive website calender at www.myspaguy.net/schedule or call us at 888-697-7248 / 888-My-Spa-Guy 

Please submit photos for a quote so we can see what we are dealing with. The fewer surprises we have the fewer you have. Hot tubs, Steam Showers, Saunas, Pools, Tanning Beds With offices in SC, NC, TENN & VA WE CAN HELP. 

With multiple techs throughout the south east, please call us at 888-697-7248 - There are no mileage charges anywhere in Charleston or Columbia SC, Western NC and SW Virginia 

We Maintain current certifications and accreditation's from multiple major manufacturers and have training on just about all types of repairs. 

Licensed plumber and electricians are available to assist on complex jobs, upon request or as required by law. Additional fees may apply. 

We are authorized factory service providers for Master Spas, Premium Leisure, Hawkeye, Barefoot Spas, (All spas purchased from The Home Depot, Costco, Sam's club, Walmart, Lowe's Home Improvement - Infinity Spas, Keys Backyard, Dynasty spas ) and many many more. 

HOT TUB REPAIRS: 

We stock common parts needed to make most repairs and can typically have your tub up and running within one visit. Whether it is a motor, pump, blower, turbo, lighting, filtration, maintenance or other issue you don't want to fool with give us a call, we are experienced with all major issues of hot tub failure and can even help instruct you on chemical usage. 

HOT TUB LEAKS: 

Leaks from the shell around jets typically indicate a weakening of the acrylic and possibly indicate a need for a new hot tub. If that is the case, We are setup with local dealers to obtain you a brand new unit at discounted pricing. We can also inspect your tub to give you an estimate of value for resale or for insurance estimation. 

HOT TUB MOVING: 

If you want it moved, we can do it with our specialized equipment. Dont' trust your prized possession to someone working under the table and without specialized equipment. We have been doing this for long enough to know what to replace. With a combined experience of 25 years we have the know how to back it up. We will also help you out with chemicals on delivery at half of retail as a special thank you for choosing us. Not only that but we even throw in 2 free calls for tech support on anything from basic maintenance to chemical issues. That is a $100 value. In this day and age, there are many people out there trying to make a quick buck and who just dont care. Dont risk losing your spa to an unprofessional uncaring person trying to make a quick buck. 

HOT TUB RENTAL: 

Did you know we are the only company that rents hot tubs in South Carolina? Weekend, Weekly or Monthly, we can deliver, setup and pickup a rental tub for your special event. Prices range from $100 to $500. This service is currently only available in Charleston Metro. 50 mile radius of 29451. Call or email with week you are interested in and we will let you know. In certain cases, we make allowances for rentals in other cities in SC. 

HOT TUB CLEANING: 

Our $249 season opening or closing special includes a plumbing line cleanser, filter cleaning, cover cleaning, spa exterior cleaning, interior scrubbing, complete water removal and preservative applied for protection. This annual service is a must have for someone that wants their spa to last forever. Plus with this service, you become a priority 1 customer and not only get half price service calls, you also get a 72 hour service guarantee! 

POOL TABLE MOVING AND ASSEMBLY 
New assemblies typically run $200 to $300 based on #of stairs and residence construction. A table relocation is more work and can run from $250 to $500 based on complexity and environment. We are experienced with all forms of pool tables and can be trusted to transport and assemble your table with careful and skilled hands. 

SPA INSTALLATION: 

We have specialized equipment capable of rotating spas vertically or horizontally without damage. We are able to handle up to a ton and 10x10 feet without complications. If at the time of delivery, we determine a crane is necessary, we will set the hot tub as close to the delivery point as possible on blocks so the crane operator can finish the delivery. If needed to assist in the hookup of a hot tub and filling, testing, cleaning and/or chemical instruction - there may be additional charges incurred based on time. Typically $25-$75 per person per hour plus possible overtime charges after hours. 

SPA TRAILER MOVING EQUIPMENT RENTAL: 

We have a trailer and accessories (as seen at www.spadolly.com) for rent for just $100. Move a spa your self! Some people want to save $ and try it with equipment that isnt made for it. DO NOT RISK INJURY AND DAMAGE. Rent equipment the pros use to move it safely. (A $2000 security hold is placed on your card - released upon return of the equipment.) Watch a video online at spadolly.com. 

STEAM SHOWER ASSEMBLY: 

We are familiar with all shower structures available from the internet, china or Lowes/home depot and can assemble any of them. Typical cost to assemble a steam shower ranges from $200 to $500. If you require service on a steam shower, we are just a phone call away. We can assist in water seals, electrical issues, plumbing issues etc. (If a licensed electrician or plumber is required, we can have that handled.) We stock common replacement parts for steam showers and can probably fix your issues in one trip if you can send us pictures and provide some general info over the phone. Remember - the better prepared we are to handle a problem, the less time we invest and ultimately the lower your cost. 

TANNING BEDS 

We stock typical parts for tanning beds that are interchangeable; however, there are thousands of beds and they all seem to have proprietary parts. We are licensed in two states and certified by 3 manufacturers to provide service and repair to radiation equipment (tanning apparatus). It typically takes one visit to troubleshoot and ascertain whether the bed is nonfunctional due to ballasts, lamps, starters, or other parts. Special order parts can take up to a week to obtain. We are set up with local dealers to provide these units at discounted pricing. Call us or email with the bed you want and we will get them to call you with our pre-negotiated price. 

SERVICE CALLS: 

We include drive time and general diagnostics for $125. At which time, a quote will be given. Upon payment in full of said diagnostics, we will provide a list of defective parts. If you decide to fix it yourself based on us telling you what is wrong, you still have to pay the service call fee. If you plan on paying with a credit card you must advise at time of appt scheduling. We will email you an invoice so you can PayPal, Google Pay or use our Secure Server to complete the authorization HOLD on your card. When the diagnostics are complete, the tech will initiate a charge up the hold amount. If parts are to be shipped to you, payment via credit card in full is recommended and appreciated. We are easy to get along with and obviously want your business and happiness. 

WARRANTY: 

Top 2 warranties: 

1) If you a) pay us to troubleshoot the issue($125); b)purchase the parts thru us; and c) pay our techs labor to install said part, we will warranty the labor on covered parts at 100% for the first 90 days (DAY 1-90). The Labor deductible will increase to $50 for the second 90 days (DAY 91-180). Labor deductible will increase to $100 for the remainder of the first year and never be higher than $250 for as long as you own the spa. Shipping charges - regardless of time frame are the responsibility of the consumer. The defective part must be exchanged with the manufacturer for a new part and the shipping costs are absorbed by the consumer. (This covers costs incurred in a swap. The fee may be higher based on locale or weight of shipped goods.) ($25 is the average cost of each warranty exchange we processed in the first half of 2008.) 

2) If you purchased the parts somewhere else and want us to put them on, we will do so but you will not receive a labor warranty unless you pay us to troubleshoot the problem and we determine that part will resolve the issue. Our trip charge & hourly labor will be charged at a discounted rate, if any part becomes defective within 90 days. 

PAYMENT 

We accept Cash; All major Credit Cards and we also accept checks made out to Carolina Service Group or My Spa Guy; however, a fee may be charged up to $5 or 5% depending on what it costs to process your payment. The card or check must have the same address as the location we are providing service and you must show your state issued ID to confirm identity. A valid phone # and DL # are mandatory with all checks. 

INSURANCE: 

We maintain one million commercial business liability insurance and One Million auto liability aggregate insurance in addition to 25,000 commercial cargo insurance. Your product is safe with us! 

We also buy USED hottubs - SELL US YOURS so we can refurb it and help someone else appreciate a spa. 
PLEASE VISIT OUR WEBSITE AT WWW.MYSPAGUY.NET for additional information regarding our services noted here. 

888-697-7248 Toll Free 8am-8pm Mon-Sat. 
540-493-2224 Union Hall / Danville Virginia 
540-650-6779 Roanoke and Smith Mtn Lake VA 
803-403-2955 Columbia 
803-661-5253 Columbia and Surrounding 
843-647-2102 Mt Pleasant 
843-647-0400 West Ashley 
864-252-8832 Greenville/ Spartanburg Upstate SC 

Call us today at 888-my-spa-guy or via  EMAIL: service@myspaguy.net  with your name and phone number. If requested, you will be called within an hour by our on call technician. Emails without phone numbers will be ignored. Thanks and our schedule is constantly changing. Please use our online interactive scheduling calendar.

REQUESTING A QUOTE? Please submit photos so we can see what we are dealing with. The fewer surprises we have - the fewer you have for any of the following: Hot tubs, Steam Showers, Saunas, Pools, Tanning Beds

PROVIDING HELP IN ALL OF SOUTH CAROLINA AND IN THE FOLLOWING STATES:NORTH CAROLINA, VIRGINIA, and NASHVILLE Tenn.

Spa Delivery Services
We’ll deliver the spa you ordered or move the spa you currently have…… call us at 888-My-Spa-Guy. All technicians are professionally trained and have specially designed equipment to move and deliver hot tubs safely to any location. Even unique deliveries (deliveries that require a crane) are not unique to us.

Please submit photos for a quote so we can see what we are dealing with. The fewer surprises we have the fewer you have. Hot tubs, Steam Showers, Saunas, Pools, and Tanning Beds With techs in Charleston, and Columbia SC as well as Charlotte and Greensboro North Carolina and even Union Hall Virginia

All deliveries include:
1.Uncrating your spa
2. Inspecting it for damage
(If damaged - we will photograph and document to assist with claim.)
3. Installing it in your preferred location        
(Yard, Patio, Balcony, Gazebo, Deck, Indoors, etc.)
4. An explanation of spas’ operation ... (From settings to maintenance)
5. Explaining how to properly maintain your hot tub
        (From changing filters to preserving the exterior)
6. After all Services we include a Follow up - to ensure your satisfaction

NO MILEAGE CHARGES in SC

We are a network of trained technicians devoted to providing high quality professional service.

With techs in every major city in South Carolina- we can help anywhere within South Carolina

We Maintain current Licenses - Please let us know if you need specific info.

All of our techs maintain certifications and accreditation's from multiple major manufacturers and have training on just about all types of repairs.

Licensed plumbers and electricians are available to assist on complex jobs.

 

We have licensed Pool and Spa Operators for commercial applications.

 

We are currently scheduling appointments via phone or online via our interactive website calender at www.myspaguy.net/schedule

Please submit photos for a quote so we can see what we are dealing with. The fewer surprises we have the fewer you have. Hot tubs, Steam Showers, Saunas, Pools, Tanning Beds With offices in Charleston and Columbia SC as well as Charlotte NC and Union Hall, Virginia we are available to service the Carolinas, for a discounted service call fee of $125 with NO MILEAGE CHARGES. Our standard problem diagnostics is $100 per hour for Level 1 Techs and $50 per hour for Level 2 Techs.

Before you call us, please note the following: If our techs are on your property, you are paying the aforementioned rate - so please do not delay them on reaching and completing the task at hand. We try to accomplish the goal efficiently. Thus keeping your cost down and getting your spa up and running! If you are chatting - they can not concentrate on the job. Please explain the problem and let them get to work. Words do not sum up our gratitude for your help on this.

We are a small network of professional technicians with the proper training. In any instance a tech has instant access to technical support from 6 sources with decades and decades of experience. and of course we maintain a million dollar insurance policy and licenses.

We vow to always keep you informed of the situation by email, text or phone call - You are assured of high quality professional service. You can sign up for nightly text/email updates if you like or "Change in status" updates.

PLEASE call us at 888-My-Spa-Guy

YOU MUST AGREE TO additional terms and conditions below IF YOU WANT TO USE OUR SERVICES.

Our Technicians pay is directly linked to your satisfaction;
Which places your satisfaction- their top priority.


Call My Spa Guy so you can appreciate YOUR INVESTMENT



LEGAL AGREEMENT AND DISPUTE RESOLUTION PROCESS FOR ALL DISPUTES

By utilizing our services you agree and bind your self to this agreement the same as if you signed your name hereon. In the event of any dispute, claim, question, or disagreement arising from or relating to our services or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules.  If a dispute arises out of or relates to this agreement, or the breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration, or some other dispute resolution procedure. Any controversy or claim arising from or relating to this agreement or the breach thereof shall be settled by arbitration administered by the American Arbitration Association under its [applicable] Procedures for Disputes, and judgment on the award rendered by the arbitrator(s) may be entered in any court