My Spa Guy
We are here to help with all
Spa and Hot Tub Repairs
and Services
(888) 697-7248 or 888-My-Spa-Guy
We also service parts of Georgia, North Carolina, Tennessee and Virginia
This warranty
applies only to hot tubs located in South
Carolina, North Carolina, Virginia and
Georgia and excludes trade sales, hot tubs
used for commercial purposes and former
demo/rental hot tubs or units and or
components where the balance has not been
paid in full. Unless otherwise specified -
this warranty covers parts only, parts are
required to be returned at the owners cost,
no labor is covered by manufacturer This
warranty is a return to manufacturer
warranty and honored by THE MANUFACTURER AND
Carolina Service Group, During the covered
labor period, if any, a warranty exchange
fee will apply unless customer ships parts
back to manufacturer. WARRANTY APPLIES
ONLY IF ITEM BELOW IS REPLACED, PAID FOR AND
SO NOTED ON THE RECEIPT - Inclusive of Parts
only* and ONLY parts purchased through and
installed by MySpaGuy. Labor Charges will
apply unless you purchase a labor warranty.
PUMP
MySpaGuy warrants the hot tub's pump
12/ 24/ 36/ 60 Months
PLUMBING MySpaGuy
warrants the following plumbing components:
jets, glued fittings, plumbing, pipes and
hoses - against water loss due to defect in
workmanship and materials, to the customer
for the period of 6/ 12 Months (only
applies to items we actually replaced and
you paid for.)
EQUIPMENT
MySpaGuy warrants the hot tub's equipment -
specifically the hot tub electrical computer
control board “Spa pack” for 6 / 12/ 24/ 36/
60/ 120Months;“topside” control keypad 12/
24/ 36/ 60 Months; Heater element and
Housing 12/ 24/ 36/ 60/ 240 Months;
COMPONENTS
MySpaGuy warrants the hot tub's equipment -
specifically the hot tub electrical
component denoted here as a Temperature
Sensor for no more than 6 Months. Hi-Limit Sensor
6 Months. Pressure Switch 6 Months.
Flow Switch 6 Months. Heater Element 12/ 24/
36 Months. All warranties are PRO-RATED
after 12 months and
parts are covered at 50% of retail, for the
remainder of the warrantee unless so noted
on the receipt. The warranty is
only valid to the original owner and does
not cover damage caused by neglect, misuse,
wear and tear, improper electrical
connection, water chemistry or leaving the
empty hot tub exposed to the sun. All items
are warranteed to be free from manufacturer
defects on the date installed. Free
items, Accessories, OR items for which you are not
charged - are not covered by a Warranty.
NOTE: When installing the hot tub within or
on a decking or patio the service door must
be accessible for pump and control pack
repair. If a leak or malfunction should
occur in an inaccessible place it is the
customers responsibility to make this
accessible to the engineer. * This warranty
shall be invalid if the item repaired has
been subjected to any alterations, misuse,
abuses, or if any repairs or relocations are
attempted by anyone other than an authorized
MySpaGuy Service Agent.
WARRANTY EXCLUSIONS: Damage
resulting from operating the spa at a water
temperature outside the range of 65 degrees
F to 108 degrees F for any reason. - Damage
or discoloration resulting from improper
maintenance. - The use of sanitizers such as
Tri-clor (tablets or sticks). Calcium
hypochlorite, sodium hypochlorite, and any
chemical that may dissolve or remain
undissolved on the shell or cabinet surface.
B)The use of caustic cleaning solutions such
as “409” brand cleaners. - Pressure
switches, pump seals, heater due to improper
water chemistry after 12 months. - The
cabinet wear or appearance. (Wood reacts
differently to various environmental
conditions.) - Stereo and/or Television
Components and/or lighting and lights and/or
power supply converter to include DVD
players and/or Antennas and/or fuses. (after
12months from date of purchase) - Damage
caused by failure to follow procedures
defined in owner’s manual. Damage caused by
improper or incorrect electrical hook-up.
Spa pillows, light bulbs, filters,
escutcheons, fuses and spa hose bib.
Scratches or damage caused by normal use.
Damage by moving the spa. All spa
accessories and add on jet accessories. GFCI
nuisance tripping is not covered by any
warranty.Acts of Nature, and damage caused
by animals, rodents and insects are
considered abuses and are not covered under
this warranty.Draining water from the spa in
cold weather, where freezing water and ice
will damage the spa and its components. Flow
Switch adjustments are not covered under
warranty.
STANDARD LABOR WARRANTY: The
following applies only if a part is found to
be defective. Nuisance calls do not fall
under the standard labor warranty. ONE TRIP
CHARGE is free during the first ninety days.
From days 91 to 180 each visit is $50
regardless as to time on site. From
days 181 for as long as you own that spa,
your labor charge is capped at $50 hourly.
"On-site" labor ("on-site" labor does not
include travel costs to the hot tub, this
will be made on a costs ONLY basis and must
be paid up front.) † No Warranty other than
what is stated herein is expressed or
implied.
Review MySpaGuy at www.PalmettoBizzBuzz.Com
TERMS AND
CONDITIONS AND/OR PLACING AN
ORDER, YOU AGREE TO BE BOUND BY THESE
TERMS AND CONDITIONS. OR ORDER FROM US. IF
YOU DO NOT ACCEPT THESE TERMS, DO NOT
USE THIS WEBSITE. The
website is operated by:
Carolina Service Group LP d/b/a My Spa
Guy Service & Repair. Carolina Service Group LP 3. PRICING 4.1. If you wish to cancel
your order: 4.2. You can return goods you
have ordered from us for any reason;
however, you must obtain an RMA #
prior to return and submit a copy of
the tracking information within 7 days
of product receipt for a full refund
or exchange credit. Shipping Costs are
non-refundable and return shipping
shall be the customers responsibility.
Damage in transit must be documented
at time of delivery. 4.4. The rights to return the
goods to us as referred to in clause
4.3 will not apply in the following
circumstances: The provisions of this clause
do not affect your statutory rights.
5. LICENCE 5.2 Unless otherwise stated,
the copyright and other intellectual
property rights in all material on
this Website (including without
limitation photographs and graphical
images) are owned by us or our
licensors. For the purposes of these
terms and conditions, any use of
extracts from this Website other than
in accordance with clause 5.1 above
for any purpose is prohibited. If you
breach any of the terms in these terms
and conditions, your permission to use
this Website automatically terminates
and you must immediately destroy any
downloaded or printed extracts from
this Website. 7.3 You may not misuse the
Website (including, without
limitation, by hacking). 8.3 You shall fully indemnify
us for any loss or damage we or any of
our group companies may suffer or
incur as a result of your breach of
clause 8.2. 11.3 If your use of material
on this Website results in the need
for servicing, repair or correction of
equipment, software or data, you
assume all costs thereof. 13.4 A processing
fee shall be applicable to all past
due balances after 30 days. If an
account remains delinquent more than
15 days, any and all warrantee is
void. LEGAL
AGREEMENT AND DISPUTE RESOLUTION
PROCESS FOR ALL DISPUTES
Affiliates and Sponsors
THESE TERMS AND CONDITIONS APPLY TO
THE USE OF THIS WEBSITE. BY ACCESSING
THIS WEBSITE, CONTACTING US,
USING
THIS WEBSITE INDICATES THAT YOU ACCEPT
THESE TERMS REGARDLESS OF WHETHER OR
NOT YOU CHOOSE TO REGISTER WITH US
Our
contact details are as follows:
1150 Hungryneck Blvd
Suite C-209
Mt Pleasant SC 29464
888-697-7248
1. INTRODUCTION
1.1 You
will be able to access most areas of
this Website without registering your
details with us. Certain areas of this
Website are only open to you if you
register.
1.2 We may revise these
terms and conditions at any time by
updating this posting. You should
check this Website from time to time
to review the then current terms and
conditions, because they are binding
on you. Certain provisions of these
terms and conditions may be superseded
by expressly designated legal notices
or terms located on particular pages
of this Website. If you do not wish to
accept any new terms and conditions
after we have given notice, you should
not continue to use this Website.
2. ORDERING FROM US
2.1 You
are deemed to place an order with us
by ordering via our online checkout
process. As part of our checkout
process you will be given the
opportunity to check your order and to
correct any errors. We will send you
an order acknowledgement, detailing
the products you have ordered.
2.2
Our acceptance of an order takes place
when we change the order status to
pending. We will send you confirmation
by email. Unless we have notified you
that we did not accept your order, it
will ship within 24-48 hours. If you
request urgent processing, your item
can ship as soon as 2 hours after
successful processing of your payment.
2.3 We may refuse to accept an
order;
3.1 Our
prices do not include any Taxes for
any locale or state other than South
Carolina; however, we are currently
working on accepting tax payments for
all 50 states. You agree as the
customer to abide by your state laws
and submit use tax as required by your
state.
3.2 Where we charge
separately for packing and insurance
and other relevant charges, the
appropriate rates are set out in our
specified pricing structure shown
elsewhere on this Website.
3.3 Our
prices are reviewed monthly and the
next review will be on the 5th of each
month.
4. CANCELLATION AND
RETURNS POLICY
4.3. Upon return receipt
of the goods we will give you full
credit of the purchase price.
5.1 You are
permitted to print and download
extracts from this Website for your
own use on the following basis:
5.3 Subject to clause
5.1, no part of this Website may be
reproduced or stored in any other
website or included in any public or
private electronic retrieval system or
service without our prior written
permission.
5.4 Any rights not
expressly granted in these terms are
reserved.
6. SERVICE ACCESS
6.1 While we endeavor to ensure
that this Website is normally
available 24 hours a day, we will not
be liable if for any reason this
Website is unavailable at any time or
for any period.
6.2 Access to this
Website may be suspended temporarily
and without notice in the case of
system failure, maintenance or repair
or for reasons beyond our control.
7. VISITOR MATERIAL AND CONDUCT
7.1 Other than personally
identifiable information, which is
covered under the
Privacy Policy, any material you
transmit or post to this Website will
be considered non-confidential and
non-proprietary. We will have no
obligations with respect to such
material. We and our nominees will be
free to copy, disclose, distribute,
incorporate and otherwise use such
material and all data, images, sounds,
text and other things embodied therein
for any and all commercial or
non-commercial purposes.
7.2 You
are prohibited from posting or
transmitting to or from this Website
any material:
7.4
We will fully co-operate with any law
enforcement authorities or court order
requesting or directing us to disclose
the identity or locate anyone posting
any material in breach of clauses 7.2
or 7.3.
8. LINKS TO AND FROM
OTHER WEBSITES
8.1 Links to
third party websites on this Website
are provided solely for your
convenience. If you use these links,
you leave this Website. We have not
reviewed all of these third party
websites and do not control and are
not responsible for these websites or
their content or availability. We
therefore do not endorse or make any
representations about them, or any
material found there, or any results
that may be obtained from using them.
If you decide to access any of the
third party websites linked to this
Website, you do so entirely at your
own risk.
8.2 If you would like to
link to this Website, you may only do
so on the basis that you link to, but
do not replicate, the home page of
this Website, and subject to the
following conditions:
We expressly
reserve the right to revoke the
right granted in this clause 8.2
for breach of these terms and to
take any action we deem
appropriate.
9. REGISTRATION
9.1 To register with
you must be over eighteen years of age.
9.2 Each
registration is for a single user
only. We do not permit you to share
your user name and password with any
other person nor with multiple users
on a network.
9.3 Responsibility
for the security of any passwords
issued rests with you and if you know
or suspect that someone else knows
your password, you should contact us
immediately.
9.4 We may suspend or
cancel your registration immediately
at our reasonable discretion or if you
breach any of your obligations under
these terms and conditions.
10. DISCLAIMER
10.1 While we
endeavor to ensure that the
information on this Website is
correct, we do not warrant the
accuracy and completeness of the
material on this Website. We may make
changes to the material on this
Website, or to the products and prices
described in it, at any time without
notice. The material on this Website
may be out of date, and we make no
commitment to update such material.
10.2 The material on this Website
is provided as is without any
conditions, warranties or other terms
of any kind. Accordingly, to the
maximum extent permitted by law, we
provide you with this Website on the
basis that we exclude all
representations, warranties,
conditions and other terms (including,
without limitation, the conditions
implied by law of satisfactory
quality, fitness for purpose and the
use of reasonable care and skill)
which but for these terms and
conditions might have effect in
relation to this Website.
11.
LIABILITY
11.1 We, any other
party (whether or not involved in
creating, producing, maintaining or
delivering this Website), and any of
our group companies and the officers,
directors, employees, shareholders or
agents of any of them, exclude all
liability and responsibility for any
amount or kind of loss or damage that
may result to you or a third party
(including without limitation, any
direct, indirect, punitive or
consequential loss or damages, or any
loss of income, profits, goodwill,
data, contracts, use of money, or loss
or damages arising from or connected
in any way to business interruption,
and whether in tort (including without
limitation negligence), contract or
otherwise) in connection with this
Website in any way or in connection
with the use, inability to use or the
results of use of this Website, any
websites linked to this Website or the
material on such websites, including
but not limited to loss or damage due
to viruses that may infect your
computer equipment, software, data or
other property on account of your
access to, use of, or browsing this
Website or your downloading of any
material from this Website or any
websites linked to this Website.
11.2 Nothing in these terms and
conditions shall exclude or limit our
liability for
11.4 You
agree to indemnify us fully, defend
and hold us, and our officers,
directors, employees and agents,
harmless from and against all claims,
liability, damages, losses, costs
(including reasonable legal fees)
arising out of any breach of the terms
and conditions by you, or your use of
this Website, or the use by any other
person using your registration
details.
12. DISPUTES,
GOVERNING LAW AND JURISDICTION
12.1 These terms and conditions shall
be governed by and construed in
accordance with South Carolina law.
12.2 We do not warrant that
materials/items for sale on the
Website are appropriate or available
for use outside the United States. It
is prohibited to access the Website
from territories where its contents
are illegal or unlawful. If you access
this Website from locations outside
the United States, you do so at your
own risk and you are responsible for
compliance with local laws.
12.3 By
utilizing our services you agree and
bind your self to this agreement the
same as if you signed your name
hereon. In the event of any dispute,
claim, question, or disagreement
arising from or relating to our
services or the breach thereof, the
parties hereto shall use their best
efforts to settle the dispute, claim,
question, or disagreement. To this
effect, they shall consult and
negotiate with each other in good
faith and, recognizing their mutual
interests, attempt to reach a just and
equitable solution satisfactory to
both parties. If they do not reach
such solution within a period of 10
days, then, upon notice by either
party to the other, all disputes,
claims, questions, or differences
shall be finally settled by
arbitration administered by the
American Arbitration Association in
accordance with the provisions of its
Commercial Arbitration Rules. If a
dispute arises out of or relates to
this agreement, or the breach thereof,
and if the dispute cannot be settled
through negotiation, the parties agree
first to try in good faith to settle
the dispute by mediation administered
by the American Arbitration
Association under its Commercial
Mediation Procedures before resorting
to arbitration, or some other dispute
resolution procedure. Any controversy
or claim arising from or relating to
this agreement or the breach thereof
shall be settled by arbitration
administered by the American
Arbitration Association or any other
national arbitration association
recognized by the courts - under its
[applicable] Procedures for Disputes,
and judgment on the award rendered by
the arbitrator(s) may be entered in
any court having jurisdiction thereof
13. MISCELLANEOUS
13.1 You
may not assign, sub-license or
otherwise transfer any of your rights
under these terms and conditions
13.2 If any provision of these terms
and conditions is found by any court
of competent jurisdiction to be
invalid, the invalidity of that
provision will not affect the validity
of the remaining provisions which
shall continue to have full force and
effect.
13.3 Only the parties to
these terms and conditions may seek to
enforce them.
CONTACT
All comments, inqueries and
requests relating to our terms and
conditions are welcomed and should be
addressed to
Carolina Service Group 1150 Hungryneck
Blvd., Suite C - 209, Mt. Pleasant SC
29464.
INFORMATION THAT WE COLLECT FROM
YOU
When you visit,
register or order products or
services you may be asked to
provide certain information about
yourself including your name,
contact details and credit or
debit card information.
We may
also collect information about
your usage of our website as well
as information about you from
messages you post to the website
and e-mails or letters you send to
us.
To maintain customer
service standards and to assist
staff training, we may record and
monitor incoming calls.
USE
OF YOUR INFORMATION
Your
information will enable us to
provide you with access to all
parts of our website and to supply
the goods or services you have
requested. It will also enable us
to bill you and to contact you
where necessary concerning your
orders. We will also use and
analyze the information we collect
so that we can administer,
support, improve and develop our
business.
In particular,
we may use your information to
contact you for your views on our
services and to notify you
occasionally about important
changes or developments to the
website or our services. Further,
where you have consented, we might
also use your information to let
you know by email about other
products and services which we
offer which may be of interest to
you. If you change your mind about
being contacted in the future,
please let us know and we will
immediately halt all
communication.
DISCLOSURE
OF YOUR INFORMATION
The
information you provide to us may
be accessed by or given to third
parties who act for us for the
purposes set out in this policy or
for other purposes approved by
you. Those parties process
information, fulfill and deliver
orders, process credit card
payments and provide support
services on our behalf. We may
also pass aggregate information on
the usage of our website to third
parties but this will not include
information that can be used to
identify you.
Where you
have consented when providing us
with your details, we may also
allow other companies in our
group, to contact you occasionally
about products and services which
may be of interest to you. They
may contact you by e-mail. If you
change your mind about being
contacted by these companies in
the future, please let us know at
service@carolinaservicegroup.com.
Finally, if our business
enters into a joint venture with
or is sold to or merged with
another business entity, your
information may be disclosed to
our new business partners or
owners. However, we will always
take steps to ensure that your
information is used by third
parties in accordance with this
policy. Unless required to do so
by law, we will not otherwise
share, sell or distribute any of
the information you provide to us
without your consent.
LOW
PRICE GUARANTEE
To take advantage of the price
match, the item must be exact item
with exact warranty and exact
features offered by company
providing similar services.
COOKIES
Cookies are
small amounts of information which
we may store on your computer.
Unless you have indicated your
objection when disclosing your
details to us, our system will
issue cookies to your computer
when you log on to the site.
Cookies make it easier for you to
log on to and use the site during
future visits. They also allow us
to monitor website traffic and to
personalize the content of the
site for you. You may set up your
computer to reject cookies by
following the relevant
instructions which can be found at
www.aboutcookies.org. In that
case, you may not be able to use
certain features on our site. If
you do not wish to receive cookies
in the future, please let us know.
SECURITY AND DATA RETENTION
We employ security measures to
protect your information from
access by unauthorized persons and
against unlawful processing,
accidental loss, destruction and
damage. We will retain your
information for a reasonable
period or as long as the law
requires.
ACCESSING AND
UPDATING
You are entitled
to see the information held about
you and you may ask us to make any
necessary changes to ensure that
it is accurate and kept up to
date. If you wish to do this,
please contact us at
888-697-7248. We are entitled by
law to charge a fee of $10.00 to
meet our costs in providing you
with details of the information we
hold about you.
CHANGES TO
OUR PRIVACY POLICY
Any
changes to our privacy policy in
the future will be posted to the
website and, where appropriate,
through e-mail notification.
CONTACT
All comments,
queries and requests relating to
our use of your information are
welcomed and should be addressed
to
Carolina Service Group 1150
Hungryneck Blvd., Suite C - 209,
Mt. Pleasant SC 29464.
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